Water Department


The City of Kingston Water Department provides water service to 3600 customers and wastewater collection service to about 2500 customers. The Department operates a 2.0 million gallon per day treatment plant on the Tennessee River, and also obtains water from Swan Pond Spring. The wastewater treatment plant discharges through a submarine outfall line to confluence of the Clinch and Tennessee Rivers.

The system includes several miles of water and sewer lines, several pumping stations and storage tanks. Additional storage and distribution lines have been added in the last few months to accommodate growth in the City and rehabilitation of system components is on-going.


City of Kingston Water Department Payment Options
Phone:  (865) 376-2323

Customers may make payments in person at:

City Hall Building
900 Waterford Place
Kingston, TN 37763

Office Hours:  8 a.m. – 4:30 p.m.
(A night-drop is available at the front of the building for after-hour payments)

Customers may also drop off payments at Citizens National Bank.  This is a very convenient way of paying since customers may use the bank drive-thru window (must have your stub)

Customers may mail their payments to 900 Waterford Place, Kingston, TN 37763

Customers may also have their water bill deducted from their checking account via the ACH payment option (Free of Charge).

Pay by Phone 24/7: 1-844-859-7558

Pay Online

After Hours Emergency Number for Water/Sewer Problems: 865-717-4644

The Drinking Water Program, Water Quality and Treatment Services of The City of Kingston conducts sampling of waters that are the sources of drinking water for the City of Kingston. These samples are collected to characterize the quality of water used by the City of Kingston. This characterization includes assessing seasonal trends, detecting any possible contaminants that may have entered the water, and identifying the source of any contaminants. The Drinking Water Program collects Yearly, Quarterly, Monthly and Daily water quality samples from locations such as the Tennessee River, Swan Pond Spring Source and throughout the entire Distribution System. Read More.